VENDOR REFUNDS

Vendor refunds are issued only when we are unable to rent  space to you when your payment is received.

VENDOR ACCOUNT CREDITS

Vendor account credits will be issued to those vendors who let us know via email up to one week before the event that they will not be attending. 

The vendor account credit is good for one year.

In your email include the name of the vendor and the company name on the original vendor application, the name & date of the cancelled fair, and the amount you paid.

We do not issue vendor account credits for any processing fees because the processing fee is collected by our merchant service provider.

So, for example, in your original application if you paid $110 rent you probably paid an additional $3.30 (3%) processing fee. In this example you would receive a $110 vendor account credit.

Please send your email with the above information to alan@nassaufairs.com

When your email is received, you will be sent an email responding to your request.

Vendors with limited or no competition agreements do not qualify for a credit for a cancelled event because we lose revenue by turning away competitors.

Vendors are not required to attend a cancelled event to receive credit. 

Vendors who do not set up will not receive credit for an event that was held as originally scheduled.

We conduct business as follows:

Most of our outdoor events are advertised 'weather permitting'.

For outdoor events where the forecast is questionable, we wait as long as possible to cancel, usually not making a decision until the morning of the event.

On the morning of the event we may not be able to  send emails or make phone calls or publish details because our staff is at the event handling all other matters.

Starting at 7am vendors and shoppers can learn the status by calling 516-442-6000.

For the most pinpoint weather forecasts, we recommend [www.weather.com](http://www,weather.com

You can direct your search to any specific town on their website. 

This way you can get the current weather conditions and forecast for the event, rather than a possibly misleading and conflicting regional weather report.

For most two-day outdoor events if Saturday is declared a rain out, vendors who prepaid for Saturday may set up on Sunday with no additional fee.

For all two-days outdoor events if Sunday is declared a rain out, vendors who prepaid for Sunday will receive a 100% account credit for the amount paid good for one year.

For all weather related cancelled one-day outdoor events, vendors who prepaid will receive a 100% account credit for the amount paid good for one year.